Turkey’s smartest mobile assistant from VakıfBank uses AI-based technology from Sestek


Dubai, United Arab Emirates – () –Turkey’s fourth largest bank, VakıfBank, has introduced a new banking assistant, “ViBi”, in its mobile banking app, which currently has 4.2 million users. The assistant, developed in partnership with Sestek, a leading company in the field of artificial intelligence and speech technologies. The “mobile banking assistant”, put into operation in just 8 months, can answer more than 5,000 questions and perform more than 300 banking transactions. Using Sestek’s conversational AI technologies, VakıfBank customers can interact with ViBi through speech. Sestek is the company behind the world’s first Urdu-speaking virtual assistant launched earlier this year.

“We help the financial industry deliver the best customer experience ”

Professor Levent Arslan, CEO of Sestek, stressed that the project was completed in record time, “We are always proud of our lead times and our project completion rates. Together with the VakıfBank team, we developed this wizard and made it ready for the client in less than eight months. In addition to the speedy delivery, another big issue was the customer experience. We worked under the motto “An AI that listens, understands and delivers”. We wanted to develop an assistant that fulfills these promises. ViBi’s voice recognition and navigation accuracy rates are over 90%. It proves that ViBi is making a difference in the lives of customers, and it makes us proud. ”

“The safest and smartest mobile assistant on the market today ”

Ferkan Merdan, Deputy Managing Director of VakıfBank, said: “We aspire to become a “customer-centric playmaker” in the banking industry. ViBi, our virtual banking assistant, who listens to and understands our customers, and offers practical solutions to their needs, has become good practice in many aspects of the industry. Considering the long-term IT investments, we completed and launched the project within a very short time frame. Voice assistant supports users with nearly 300 banking transactions including loan applications, money deposit and withdrawal using QR code, cash advance payable in full or in several times, etc. It is by far the safest and smartest mobile assistant on the market today. . “

About Sestek

Sestek is a global technology company that helps organizations with conversational solutions be data-driven, increase efficiency, and deliver better experiences to their customers. Sestek’s AI-based solutions rely on text-to-speech, speech recognition, natural language processing and speech biometrics technologies.


Darcy J. Skinner

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